Library Clerk Job Opening
Overview
A library clerk works as part of the Circulation team concentrating on delivering library services to patrons of all ages. This includes providing direct patron service in an environment that includes phone calls and simultaneous in-person interactions, working with multiple facets of the integrated library software, processing daily material deliveries from the other libraries within the Mid-Hudson Library System, and assisting librarians with special projects, assignments, and programs. This position reports to the Operations Officer, and when the Operations Officer is not on-site, receives support from the Library Director.
The Successful candidate must enjoy working with children and families, have great customer service skills, and solid basic computer skills. We are looking for someone who is a team oriented self starter that can work independently when given projects to complete.
Organization Profile
It is the mission of the Olive Free Library (OFL) to support the evolving needs of our community. Staff members work energetically and collaboratively to contribute to the success of our programs, spaces, collections, and services across all areas of the library, in addition to focusing on their area of primary responsibility. We have a team-based environment made up of flexible and responsive professionals committed to our community.
Responsibilities
Patron Services
Provides excellent, compassionate direct patron service while staffing various library service desks, offering help to patrons both in person and over the phone. This includes but is not limited to:
Checks out library materials and places hold requests
Registers patrons for library cards
Explains and enforces library policies and borrowing procedures
Checks in library materials from outdoor and indoor book returns and delivery
Instructs and assists patrons in the use of the library’s technology, including copying, printing, scanning and faxing services
Helps patrons access online information
Helps patrons register for library programs and reserve meeting rooms
Assists with readers’ advisory questions as needed
Communicates with patrons to clarify and resolve policy and customer service issues
Ensures that library collections are orderly and ready for patron browsing by supporting reshelving efforts and organizing carts of materials.
Programs and implements weekly story hours and projects
Administrative
Supports the mission and vision of the library by working collaboratively and effectively communicating with all library staff
Adheres to organizational policies and procedures; completes required reports in a timely fashion
Serves on library committees and working groups as assigned
Engages in ongoing training and professional development as assigned
Performs special projects as assigned
Knowledge, Skills, and Abilities
Excellent patron services skills and a commitment to serving our community
General child development
Must be able to communicate effectively, both written and verbal
Ability to positively relate to and collaborate with community groups, library patrons, and other library staff members
Ability to understand and interpret library policies and procedures
Demonstrates a commitment to continuous learning
History of regular and predictable attendance and punctuality
Strong technology skills preferred
Knowledge of Microsoft Word, Google Docs., and Google Sheets
May be required to stand or sit for long periods of time
May be required to lift, pull, and carry items weighing up to 50 pounds
Ability to work a flexible schedule including weekdays, evenings, and weekends
Qualifications
High School Diploma or equivalent
Previous library experience preferred
Relevant customer service experience preferred
Hours
20-25
$17.50 per hour
How To Apply
Please email cover letter, resume, three references to Melissa McHugh, Library Director, at director@olivefreelibrary.org by Friday, May 9, 2025